Refund policy

VVIP Beauty Return & Refund Policy

Our Commitment to Quality and Hygiene:
Due to the health, safety, and hygiene nature of beauty, hair care, and cosmetic products, VVIP Beauty maintains a strict return policy. We want you to love your purchase, but safety is our top priority.

Standard Return Policy:
We accept returns within 14 days of the delivery date. To be eligible for a return, your item must be in the exact same condition that you received it: completely unopened, unused, un-tampered, and in its original packaging with all factory seals intact. 

Non-Returnable Items:
For sanitary reasons, the following items CANNOT be returned or exchanged under any circumstances once delivered:
- Opened or used hair care products (shampoos, oils, treatments, etc.)
- Wigs, hair extensions, and hairpieces
- Clearance or Final Sale items

Damaged or Incorrect Orders:
If your order arrives damaged, defective, or you received the wrong item, please contact us within 48 hours of delivery at vvipbeautycom@gmail.com with your order number and clear photos of the issue. We will swiftly resolve the issue by sending a replacement.

How to Start a Return:
To initiate a return, please contact us at vvipbeautycom@gmail.com. If your return is accepted, we will provide instructions on how and where to send your package. Please note that original shipping costs are non-refundable, and customers are responsible for return shipping labels unless the item was defective.